Zhongjiang Taiya Company held special training on improving customer service capabilities for bio-based products

   In order to improve the team's professional service level in the field of bio-based products and strengthen the customer's awareness of life cycle management, the company organized and carried out“Bio-based products enhance customer service capabilities”Specialized training. This training specially invited Shan Haitao, a senior expert in the chemical and synthetic industry, to be the keynote speaker. All employees of the company actively participated in the training to discuss how to improve customer experience with more professional services.

   In the training, Shan Haitao combined the industry characteristics of bio-based products and shared them from the aspects of customer demand analysis, long-term service system construction and efficient communication skills. Through practical case analysis, he helped the trainees to deeply understand the importance of customer life cycle management and how to reflect professional value in the service process.

   This training is one of the series of training for the company to deepen the construction of professional service system. Participants said that the training was rich in content and practical, which not only deepened the understanding of customer service, but also provided a landing optimization direction for the follow-up work. In the future, the company will continue to carry out such professional training to further enhance the team's comprehensive service capabilities and create greater value for customers.